The Six Step Guide to Library Worker Engagement

Over the past four years I have focused on building a strong culture in my library system. Unlike revising a policy or plan, strengthening a culture takes time to achieve. One of the key books I have used is Primed to Perform : how to build the highest performing cultures through the science of total motivation. It included ideas such as creating a Firewatchers committee and measuring your culture based on six key factors.

This year a new book has come out on culture that focuses solely on libraries. Written by Elaina Norlin, it is titled, The Six Step Guide to Library Worker Engagement.

In the book, Norlin demonstrates how library workers can easily become disengaged from their work. To prevent this from happening, she identifies the following areas as key to building a strong culture:

  • Leadership and Management
  • Trust
  • Recognition and Praise
  • Feedback and Performance Evaluation
  • Teamwork and Collaboration
  • Diversity, Equity, and Inclusion

To show best practices, Norlin includes interviews with library directors, managers, and leaders from public, academic, and special libraries. I was honored to be interviewed for the section on Feedback and Performance Evaluation. Here’s a portion of that interview.

If a new library director or manager wanted to know how to get started inspiring a more engaged workforce, what would be your advice?

The first step is always to listen. Often a new leader may come in with great ideas and pet projects to launch. However, if they don not take the time to learn more about their organization and connect with the people who comprise it, they may end up going in the wrong direction very quickly. Typically there is a problem or an old way of doing things which is a pain point for the staff that needs to be resolved. A new leader can show their support by tacking that issue first and only afterward start advancing their own ideas.

Find the book at your local library or from the ALA store.

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