This past year has been a trying time for everyone including those in leadership positions. Many leaders had to make health and safety decisions for the staff and the public they serve in the face of a threat that no one had any experience dealing with before now. For me this past year was a tremendous challenged but it provided many deep insights into how to guide an organization through a crisis.
My thoughts on leading through a pandemic were summarized in an article published in the Learning Exchange newsletter this past quarter. One of my first observations was that to be successful in their job leaders would be wise to over-communicate.
Over-Communicate – In times of crisis constant communication is vital. However, it is easy for leaders to fall quiet in the face of uncertainty or be too limited in their sharing. The stress of a crisis prompts fear. One underappreciated fact about fear is the creativity it spawns. This creativity can be directed towards solving problems or it can be used to fuel angst and discord. I have found that in the absence of effective communication, people fill the space with negativity and worse case scenarios. To avoid this trap, leaders must over communicate.
The rest of the article is available to view right here on the Efficient Librarian.