If You Don’t Measure It …

This year, the Palm Beach County Library System worked with a consultant, John Huber, to understand and deploy the Lean Library Management Methodology to our publicity flow chain.  During his time with us, one concept that John reiterated time and time again was, “If you don’t measure it, it must not be important.”  What does this mean?

In order to make meaningful progress in any endeavor there must be a way to track success.  This is easy to understand for Olympic athletes, who measure themselves against the clock, or distance traveled, or their ranking against other competitors.  If want to loss weight, calorie counting and minutes of exercise per day are great items to track.  So if you want to improve your personal productivity, it is important to identify measurable quantities that can be tracked over time.

leanlibraryFor example, if inbox zero is your goal then keep track of the number of messages in your inbox at the end of the day when you leave work.  If you want to be faster at the computer, track and record the number of words you can type per minute.  To keep your commitments under control, maintain an accurate project list, count the projects on it, and discover the maximum number of projects that your stress management can handle at one time.  In short, if you have meaningful productivity goals ask yourself how to measure progress because, “If you don’t measure it, it must not be important.”

To learn more about John Huber’s work visit his web site, look at his book, Lean Library Management, or visit Lean.org.

Theory of Constraints 101

Tiago Forte has started an excellent blog series on a topic called the Theory of Constraints.  The first post in the series looks at the concept of “bottle necks.”  Here are the key takeaways:

  • Efortevery system has one bottleneck tighter than all the others, in the same way a chain has only one weakest link.
  • The performance of the system as a whole is limited by the output of the tightest bottleneck or most limiting constraint.
  • The only way to improve the overall performance of the system is to improve the output at the bottleneck (or more broadly, the performance of the constraint).

To understand these takeaways in greater detail through simple illustrations, and to learn what this means for improving the productivity of systems in your workplace, start reading at: Theory of Constraints 101

The Weekly Review is Recovery

Have you done a weekly review recently?  While it is common to face resistance when starting the review, it is very unusual for someone to regret doing it when it is over.  Below is a great quote from one of David Allen’s senior coaches that puts the weekly review in perspective:

gtd-logo“I was taking a cycling class one time and the instructor made a comment that intrigued me.  Between intense bursts of climbing hills she said, ‘recovery builds confidence and strength.’  Whereas part of me wanted to keep a fast pace and just keep going, I took her advice, slowed my speed down to rest my legs and heart.  I was stronger on the next hill I climbed. OK–so you knew there’d be something GTD in this: the Weekly Review is recovery.  It’s my time to relax my mind and body from the frantic pace of the daily grind.  It builds confidence in my system letting my mind know it’s OK to relax and be creative.  It gives me mental strength to make better choices because I’m seeing a clear picture of everything instead of chasing after latest and loudest.”
– Kelly Forrister, Senior Coach & Presenter with The David Allen Company

Refresh your knowledge on the five stages of workflow, of which the weekly review is number four, at: http://gettingthingsdone.com/fivesteps/

 

The Purpose of an Action Folder

In order to accomplish anything at work, you need to take action.  This seems like an obvious concept, but without an organized system to identify and store actionable items it is very easy to become unproductive.

Actionable items are physical steps, such as making a phone call, drafting a memo, composing an email, or walking down the hall to speak to someone face-to-face, that are needed to move projects forward.  All projects are accomplished through a series of distinct physical action steps.  As a knowledge worker, one of your duties is to keep track of the next action needed to move projects to completion. Many people try to keep their actionable items in their inbox or stored in their head, both of which are routes that lead to dysfunction.

The Action folder is a fundamental tool to accomplish this task.  place-file-in-action-folderHaving everything that is actionable in one place creates a simple menu of items that can be worked on whenever time allows.  It creates efficiency because there is no longer a need to search around your work space for actionable items.  The clarity of mind that comes from knowing where all your actions are stored is priceless.

Read David Allen’s book,  Getting Things Done (2015 edition), Chapter 7 to learn all the best practices for creating and maintaining action folders.

Explore Mind Mapping

mindmap.jpgFor most people, the default way to take notes and plan events is very linear.  On a clean page in the top left corner they start to write things down in sentences one line after the other.  The drawback to this linear approach is that it is challenging to connect thoughts and ideas quickly, especially when they are separated on the page.  A great alternative approach for note taking and planning is a mind map.

Mind maps, popularized by author Tony Buzan, are a way to represent information in a visual format that is quick to make and easy to absorb.  As described on the site iMindmap.com: “A Mind Map is a visual thinking tool that can be applied to all cognitive functions, especially memory, learning, creativity and analysis.”  Not only is a mind map a great alternative to regular note taking, it is also a strong collaborative tool as multiple people can work on a mind map at the same time.  A large poster size paper and a bunch of markers allow a team to brainstorm very quickly and creatively.  In the July 2016 article of Toastmaster magazine, Tony Buzan said the following about Mind Maps, “It’s like a gymnasium for your mind and gives you a multiple-level workout.  I use it when I’m planing my day, giving a speech or writing a book.”

Explore the steps to create colorful mind maps at iMindmap.com.  If you want to keep it simple, mind maps can be quickly made in black and white.  Other mind mapping tools can be found on Lifehacker.

The Bright Side of Procrastination

Is there an advantage to being a procrastinator?  Most people believe procrastination is a shortcoming that leads to trouble.  However, there is evidence surfacing of the hidden benefits of a certain type of procrastination in terms of creativity.

In his book, Originals, Adam Grantoriginals-adam-grant reveals insights into the link between creativity and procrastination in Chapter 4, Fools Rush In.  While procrastination is mostly associated with laziness, it can also be defined as “waiting for the right time.”  Adam writes that “Procrastination turns out to be a common habit of creative thinkers and great problem solvers.”  The trick to meaningful procrastination is that one must start working on the project or problem in question first before setting it aside.  Studies seem to show that leaving open loops active can spur original thinking as the mind slowly churns away on the project or problem in the background.  This process may open up creative options that might not have been found if the situation was rushed.  So the next time you feel procrastination setting in, it may be a sign that you are waiting for creative options to appear, in which case, procrastinate on!

“I didn’t need one ounce more of creativity and intelligence than I already was born with – the issue was where I was pointing it.” – David Allen

Your Inbox is for “In”

What is the primary purpose of an inbox?

People use their inboxes for a wide variety of things.  Some use it to track their actionable items.  Others use it to store important messages.  Yet others, especially with email, don’t even bother moving items out of their inbox altogether!  Unfortunately, these practices obscure the most valuable function of an inbox, which is to identity new content.

phoneandemail.jpgThink of the light on a telephone answering machine which turns on when a new message arrives.  Failure to clear the message leaves the light on which means one will never know if another message has arrived after that one.  The light ceases to have a function and becomes background illumination.

The inbox is best used as a processing station to identify new content, decide what it means, and then move it along to the appropriate part of the system.  When an inbox is used to store actions or reference, then every time it is checked a part of the mind has to examine all the content and reevaluate it.  This is exhausting and unproductive.

An empty inbox removes intellectual clutter by forcing the separation of actionable and reference from new content.  Plus, getting to an empty inbox every day is an easy win that serves to energize the workday.

Try it out – keep you inbox for “in” and notice how that changes your world.

GTD Podcasts

If you don’t get enough Efficient Librarian blog posts to stay inspired about productivity and efficiency, then hop on over to David Allen’s web site to sign up for his podcasts.  There are simple 20-40 minute interviews and conversations that cover many different aspects of GTD practice.

davidallenIn fact, I highly recommend listing to one podcast in particular: David Allen at the Do Lectures. From the web site: “David gives a unique and inspiring presentation about the power of Getting Things Done to the participants of The Do Lectures in Wales, September 2010.  If you’re new to GTD, you’ll love the fast-paced overview David gives of the entire systematic approach.  If you’re a seasoned practitioner, you’ll appreciate the transparency and authenticity in which David shares a bit more of his behind-the-scenes story.”

Enjoy!

The Curse of Knowledge

Librarians by and large are very knowledgeable people.  Most librarians are drawn to the profession because of a love of learning.  Unfortunately, librarians sometimes struggle to share the value of the library with the general public.  We have a hard time figuring out why people don’t use our great databases or tap into our research skills.  Everyone should already know how good the library is – right?  Unfortunately, it may be that we librarians are suffering from the Curse of Knowledge.

curse of knowledgeTo be clear, this curse has nothing to do with magic or ancient mystical tombs.  The Curse of Knowledge is a cognitive bias that occurs when individuals are unable to ignore the knowledge they have which others do not, or when they are unable to disregard information already processed.  This is the reason why an expert musician can make a lousy teacher of novices, because the expert forgets what it is like to know so little.

Chip and Dan Health discuss the Curse of Knowledge at length in their best selling book, Made to Stick.  In that book they analysis how to make ideas stick in the minds of listeners of any background.  Specifically, they identity ways to get around the curse by keeping  ideas simple, unexpected, concrete, credible, emotional, and wrapped with stories.  I highly recommend Made to Stick as an antidote to the Curse of Knowledge.