CC or BCC – That is the Question!

Remember back to the last time you typed a very important work email. When the moment arrived to send it to multiple people, a problem arose. Most of the recipients are only being notified of the message as a courtesy and no action was required from them. Do you CC them or BCC them? That is the eternal question?

Back in January I presented a webinar about Effective Email Etiquette. One of the topics I touched on was when it is more appropriate to use CC over BCC. For a refresher, the difference between the two is that CC means all recipients know that person was copied. The BCC is a blind copy and only that person knows they have been copied.

Photo by Nataliya Vaitkevich on Pexels.com

When is it best to CC a recipient?

  1. For Informational Purposes: CC is commonly used when you want to keep someone in the loop or inform them about the content of the email without requiring their direct action. It allows additional recipients to be aware of the conversation or information exchange.
  2. When Multiple Parties Need to Be Informed: Use CC when there are multiple individuals or teams that need to be aware of the communication but may not need to actively participate.
  3. To Keep a Record: CC can be used to keep a record of the communication for someone who may not be directly involved but needs to be aware of the conversation for documentation purposes.
  4. To Include a Supervisor or Manager: If you are communicating with a colleague and want to keep their supervisor or manager informed, CC can be an appropriate option.

When it is best BCC a recipient?

  1. For Privacy and Confidentiality: BCC is used when you want to protect the privacy of recipients by concealing their email addresses from others on the list. It is often used in mass emails to protect the privacy of recipients.
  2. To Avoid Reply All Confusion: If you are sending an email to a large group and want to avoid cluttering inboxes with unnecessary replies, you can use BCC to hide the recipient list.
  3. When Introducing New Contacts: If you are introducing someone to a group or connecting people who may not know each other, using BCC can maintain privacy while facilitating introductions.
  4. For Sensitive Matters: When discussing sensitive or confidential matters and ensure that recipients do not see each other’s email addresses, BCC can be a useful tool.

As you consider whether to CC or BCC, there are some important considerations to consider:

  1. Ethical Use: Use CC and BCC ethically and responsibly. Avoid using BCC to hide information that should be transparent or to deceive recipients.
  2. Recipient Expectations: Be mindful of recipient expectations. Some people may be sensitive about being CCed on emails, so use discretion.
  3. Company Policies: Some organizations may have specific policies about the use of CC and BCC. Familiarize yourself with your company’s guidelines.
  4. Replying and Forwarding: Note that when recipients reply to an email, everyone in the CC list will see the reply. BCC recipients, however, will not be able to see each other’s replies.

To learn more about effective email etiquette, please read the full text of the webinar on the Efficient Librarian website.

The Secrets to Storing Your Photos

How many photos do you have on your mobile device?

For many people, photos take up the enormous amounts of memory space on their phones. With most of us having a smart phone for over a decade, that means thousands and thousands of pictures are stored at our fingertips. Given how easy it is to take a photo (or dozens of photos) to remember an event or meeting, the challenge becomes keeping track of these important visual artifacts.

Tiago Forte, creator of Building a Second Brain, has thought about this problem. His solution is detailed in a recent blog post called The Ultimate Guide to Storing, Managing, and Enjoying Your Photos. He starts by discussing how NOT to store your photos.

Let’s clarify first where photos should NOT go: Your notes app is not the right place to store photos or videos because it’s not made to handle large-sized media (which would generally slow it down). 

I keep my photos in Google Photos which means they’re always securely stored in the cloud. 

Since I take the majority of my photos on my phone (which is probably true for most people), they’re automatically uploaded and backed up via the Google Photos app. 

He moves on to tackle the question of how to organize photos. Surprisingly, this is not as difficult as it first appears.

The good news is: You don’t really need to because Google Photos automatically organizes your photos for you in various ways. 

By default, you’ll view your photos in an infinite timeline organized by date with the oldest ones at the bottom and the newest ones at the top. 

However, Tiago soon moves away from the mechanics of storing photos to a more meaningful puzzle.

Now, the question remains: What should you do with all the photos you’re taking? How can they add beauty and meaning to your life instead of just sitting around on a server somewhere? 

To learn the answer to that question, please read the rest of his post.

Is the 20/20 Rule for You

“I’ll keep that, just-in-case …”

How many times have you held on to an item just-in-case you need it later. Perhaps it was some extra band-aids in your travel bag, or an Allen wrench from that bookshelf you built, or an old phone charger that might fit another device. All these things seem useful to keep about just-in-case, but are they worth the space they take up in your cabinets or drawers?

The Minimalists are Emmy-nominated Netflix stars and New York Times–bestselling authors Joshua Fields Millburn and Ryan Nicodemus. They describe the category of just-in-case items this way:

We often hold on to things just in case we need them: We don’t let go because we might need something in some far-off, nonexistent, hypothetical future. We pack too much stuff in the remotest chance we might need something for trips and vacations.

We needn’t hold on to these things just in case: We rarely use our just-in-case items—they sit there, take up space, get in the way, weigh us down. Most of the time they aren’t items we need at all.

So how do we decide what to keep and what may be thrown away? The Minimalists developing a simple test that they call the 20/20 rule.

Anything we get rid of that we truly need, we can replace for less than $20 in less than 20 minutes from our current location. … This theory likely works 99% of the time for 99% of all items and 99% of all people—including you.

To their point of view, this means that most just-in-case items don’t earn their keep. In their own experience, almost none of the items they have thrown away have ever been needed again!

I invite you to take up their challenge and see how many of your just-in-case items are truly clutter.

A Downside to Efficiency?

One might think that having a website called the Efficient Librarian would mean that I am all in for efficiency. To an extent, that is true. Most of the time it makes sense to find the simplest way to complete tasks to save time and energy. For example, making a habit of the Two Minute Rule makes sense to move forward on quick tasks as soon as they show up.

However, there are situations in which efficiency has a downside. Too often we get locked into one way of thinking. This leads to doing things efficiently but never questioning why they are being done in the first place! For example, several years back I learned that my library system was compiling a very specific quarterly statistics report. When asked what we did with the numbers, the reply was that the final report was being placed in a drawer and never used. In the past there might have been a purpose, but it no longer applied. I immediately told them to stop compiling this report and everyone was relived.

Photo by Christina Morillo on Pexels.com

Additionally, efficiency can be the enemy of experimentation. If new ideas and approaches are needed, doing the old ways more effectively is worthless. Therefore, it is helpful to regularly take time to reflect on our systems. Asking the following questions may provide insight:

  • Why are we doing this?
  • What value does this produce?
  • Is there something else we could be doing instead that would be more valuable?

Even if the task remains valuable, there may be better ways of doing it, either through technology or a newly discovered best practice. Changing over to a different approach will be less efficient while it is implemented. However, the savings over time as the new approach sinks in reaps benefits.

For example, a dozen years ago my library system went all in on self-check and self-return technology. Staff definitely had a learning curve in understanding the new systems and teaching the public how to effectively use them. However, time savings for staff along with fewer repetitive stress injuries made the transition worthwhile. In fact, it did not take long for staff members to openly wonder why we didn’t make the switch sooner!

For homework, take time this week to look at one of your systems or tasks. Ask the questions above to determine if it is useful to continue doing it. You might be surprised by the results!

Kris McGuigan on Courage

In these trying times, we all need to build more courage in our lives. The question is how to do it!

As the current Florida Library Association President, I am very excited about our upcoming conference in Orlando May 15-17. At the top of my list for the event is listening to our Keynote Speaker, Kris McGuigan. She is the author of The Requisite Courage, a book designed to help build confidence and clarity in your life in order to overcome any obstacle. As Kris describes of the book on her website.

Life is full of disruption: whether suffering a loss, altering your environment, or gaining a new leader. The Requisite Courage offers the precise know-how for navigating change, taking control of your destiny, and creating long-lasting results.

If you want to align your corporate strengths to personal values or just need to stop clinging to the status quo, The Requisite Courage is the direct and fearless approach to problem-solving you’ve been missing.

I am excited to share that Kris will be doing an exclusive Q&A with FLA members on Tues. March 5, 2 pm EST. This will be a great opportunity to meet Kris for a discussion about courage and other topics.

Also, see highlights of Kris as a speaker by checking out her Speaker Demo Reel on YouTube.

Registration is now open for the FLA Conference. I hope to see you in Orlando.

Choosing What to Do: The Steps for Engagement

Did you know the secret to getting things done is to do actions that get things done?

I know that sounds like a big “duh”, but in honesty people frequently get hung up on their next move. Even if they have defined their work, decided on next actions, and have their lists available, picking the precise thing to do in any given moment can still trip up overthinkers. Thankfully, David Allen has thought through the process of engagement, which is the fifth stage of the GTD workflow process. On his website he shared tips to help decide which action to do next.

When it’s time to Engage, people often ask how to choose from what may be long lists of tasks to do. That’s when it’s helpful to use the criteria for choosing:

Context – What place, tool, or person will the action require? This is the first limitation for choosing–it has to be. If you’re not in the right place, don’t have the right tool, or access to the required person, you can’t take the action.

Time available – How much time do you have to take the action? If you have 20 minutes, only consider actions that you think will take less than 20 minutes.

Resources – What is your energy like to take the action? Have you been in back-to-back meetings all day and you’re tired? Or are you just finishing your morning coffee and feeling alert and enthusiastic? You’re probably already considering this more than you realize when you choose what to do.

Priorities – What’s the most important one to choose based on your roles, goals, long-term strategy, and purpose?

David then goes to share how to use the Horizons of Focus to narrow down your priorities along with a description of the three-fold nature of work. What to learn more? Click over to the Getting Things Done website to find out!

Disney Magic @ the Library – An Interview with James Songster, Sue Schank, & Barbara Blake

How can we develop better leaders, improve organizational culture, and create better teams? Perhaps it can happen through magic, that is Disney Magic!

Over its history, the Walt Disney Corporation has produced world-class effective leaders, highly creative and energetic teams, and a lasting culture of performance. In fact, the company has a teaching arm called The Disney Institute, which teaches the secrets of the company that have been discovered over many decades.

Recently I interviewed three former long-term employees of The Disney Institute to learn more about their experiences. Also, we discussed how they are bringing these best practices to libraries across Florida. The Better Leadership team includes James Songster, Sue Schank and Barbara Blake. In a wide-ranging interview, I asked them about their views on leadership, teamwork, and building a powerful culture. Below is an excerpt from the interview.

Doug: What were the key aspects for a successful teamwork and how you trained other people on how to build those key aspects of successful teamwork?

James:  My leaders were able to bring in people that were already in the right mindset. A big part of our philosophy was to choose for the mindset that complements our team and then teach skills, as opposed to somebody’s who’s got this great skill set and now we have to shape their mindset. I think another huge key factor was the way we benefited from being in an environment where we had an amazing collection of differences. We valued and craved diversity because we want as many different ideas, backgrounds and thoughts as we can. It’s a strategic advantage that is complementary to our mission. It gave us a greater ability to serve the clients.

Barbara:  In order to serve our education audience, we created a unique and diverse labor strategy.  In the 8-month season in which we offered our educational programs, we led close to 200 facilitators.  We utilized college interns for a semester experience, part-time staff and we “borrowed” staff from around Walt Disney World to teach our programs.  In this way, we were able to gain an immense range of diversity in our facilitation team.  To manage all these diverse cast members, we needed them to buy into our mission and vision.  They needed to know how to best represent The Disney Company to our audience!  The key to having a staff attuned to the same mission is on-going, effective communication.  All our staff were aware of our mission and values before joining the team, and were then given training to insure they also exemplified those values with every guest group they led.

Sue: I would have our trainer team instill to our trainees that everyone was there because they showed such enormous potential. Every single one was deserving of respect all the way around. It was vitally important that we respected each other. We knew everybody was different as we purposely hired a diverse team, but we respected those differences and respected those people. The talents and the gifts they brought to us were critical for me.

Read the entire interview on the Efficient Librarian website.

Celebrating Small Wins

When was the last time you celebrated a small win?

Oftentimes we save our acknowledgement of success for big ticket items such as completing major projects or winning significant awards. For leaders, it is easy to dismiss small wins as simply our employees doing their jobs. Yet it is important to highlight success as it shows up in the moment in order to keep people excited and on task.

In a recent article on the Fast Company website, Ashley Cooksley, CEO North America of The Social Element made a strong case for celebrating small wins. This is especially true for rough fiscal times.

As business leaders, it’s easy to forget about the small things our teams do every day to keep the company moving forward. We face major challenges on a daily basis—and it’s fair to say that not every business ended last year on a high note financially. Budgets have been squeezed, and companies have been given a nearly impossible task of consolidating third-party partners while also finding efficiencies.

As leaders, we feel this pressure while doing as much as we can to shield our teams. This means we’re often tasked with finding moments worth celebrating, even when faced with some of the business’s largest challenges.

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When celebrating these small wins, it is helpful to understand the motivations of team members and what they appreciate.

First, you must understand your employees enough to discover what truly drives and inspires them, and then acknowledge and celebrate their accomplishments accordingly. Tools like the DiSC personality test can help you grasp what motivates each individual as well as what brings them joy.

Some people seek titles, recognition, and visibility for their exceptional work within the company. Promotions even with a minimal pay increase can send the signal that you acknowledge their contributions, and importantly, that others will also notice their achievements. Meaningful shout-outs in front of the department or to the company will go a long way toward demonstrating that they’ve been seen and valued.

To learn more about how to honor small wins, please read the rest of the article.

Einstein’s 7 Rules for a Better Life

E=MC2

The most famous equation in all of physics was developed by arguably the best-known scientist ever, Albert Einstein. While that equation had to do with calculating energy, Einstein was not just a student of theoretical physics, but also a great study of how to live a good life.

In a recent article on The Big Think, Ethan Siegel explores Einstein’s 7 Rules for a Better Life. Taken from a recent biography on the great scientist, Siegel shares life lessons which served Einstein well. For example, take Rule #3, Have a Puzzle Mindset.

Einstein was pretty much the prototype individual for someone who viewed every difficulty he faced as a puzzle to be solved: in physics and beyond.

Consider his oft-misunderstood but most famous quote, “Imagination is more important than knowledge.” While many people had looked at the puzzle of objects moving near the speed of light before — including other geniuses like FitzGerald, Maxwell, Lorentz, and Poincaré — it was Einstein’s unique perspective that allowed him to approach that problem in a way that led him to the revolution of special relativity. With a flexible, non-rigid worldview, Einstein would easily challenge assumptions that others couldn’t move past, allowing him to conceive of ideas that others would unceremoniously reject out-of-hand.

Rule #4 carried on this thought by sharing the advice to: Think deeply, both long and hard, about things that truly fascinate you.

Over the course of his long life, Einstein received many letters: from those who knew him well to perfect strangers. When one such letter arrived on Einstein’s desk in 1946, asking the genius what they should do with their life, the response was as astute as it was compassionate. “The main thing is this. If you have come across a question that interests you deeply, stick to it for years and do never try to content yourself with the solution of superficial problems promising relatively easy success.”

Learn about the remaining five rules by clicking over the The Big Think website.