Libraries are at the Heart of the Reading Ecosystem

When I say libraries, what is the first thing to come to mind?

It was probably books.

The purpose of libraries for thousands of years was to collect and preserve the written word. Of course, having books alone is not enough without people who know how to read them. That is why libraries have always strived to expand literacy. This is especially true today, even in the digital age.

Brooks Rainwater, CEO of the Urban Libraries Council, understands the important role that public libraries play in expanding literacy. In a recent article on the EdTrust website called Libraries are at the Heart of the Reading Ecosystem, Rainwater shares how libraries are important to literacy while at the same time facing a very challenging environment.

Without public libraries, it is much harder to solve the problem of illiteracy. At a time when only 31% of U.S. fourth graders are reading proficiently, a continuing downward trend from previous years, it is especially worrying that public libraries — critical to helping children and their families begin the important process of reading and writing fluently to gain on-grade skills — are under attack.

Rainwater stresses how libraries play a bigger role in our communities beyond just acquiring books.

Libraries are more than just passive repositories of books; they are indispensable neighborhood resources. Libraries are learning hubs at the very heart of community literacy, anchor spaces providing essential support to our youngest readers and their families, teachers, and other literacy providers, helping to build out a strong “literacy ecosystem” across communities.

From his leadership position at one of the largest library organizations in North America, Rainwater understands the challenges and knows how libraries are making a difference in their communities.

I am the president and CEO of the Urban Libraries Council (ULC), an organization dedicated to strengthening and advancing the essential role of public libraries as dynamic, accessible places for opportunity, learning and innovation. I’m proud to say that, despite the challenging environment we are in, our member libraries are still stepping up to meet the needs of our developing readers and their families in numerous ways that are aligned to all that we know about how young brains learn to read. 

To learn more about how libraries support literacy, please read the full article.

How People are Really Using ChatGPT

Are you concerned that AI is coming for your job?

Since it exploded onto the scene in 2022, ChatGPT and its AI cousins have created a sensation. Aspects of knowledge work that were always assumed to be the province of humans can now be done in mere moments with the proper prompt. This has led many prognosticators to assume that AI will take over all white-collar work. After three years of these AI tools, what is the actual truth?

A recent post from Daniel Pfeiffer on the website Choice360 sheds light on what people are actually doing with ChatGPT. In a review of a study of 1 million conversations, Pfeiffer discovered that the assumed absorption of knowledge work by AI tools is not what it seems. For starters, more people are using ChatGPT outside of work than at the office.

One of the key takeaways from this report is that, though work-related usages of ChatGPT continue to grow, they are wildly outpaced by nonwork-related usages, which have grown from 53 to 73 percent of all ChatGPT messages. This finding raises two important questions: Given its ostensible economic promises, why isn’t work-related usage growing faster, and why is nonwork usage growing so much? 

Pfeiffer speculates that the clean AI interface has become preferable for regular searching than the messier Google page. The results are also easier for the average person to interpret, saving them time previously used to click through to other websites.

Another assumption is that most people are using ChatGPT to write the original copy of documents. However, actual use appears to be different.

Given the prized role of writing in educational environments, many academics might assume that when people use ChatGPT “for writing,” they’re using it specifically to generate new text from scratch—hence, the return of blue books. What this report finds, however, is that about two-thirds of all writing tasks have ChatGPT modify existing text, e.g., editing it for errors, adjusting the tone, or offering critiques, rather than generating new text. 

On closer inspection, Pfeifer wonders if this finding holds for all types of users.

As we await more data, I think it behooves us to keep in mind that “writing” encompasses a range of activities. While we might imagine that students are asking ChatGPT to “write a seven-page essay on the Civil War,” for instance, they might well be using it to “make this email sound more professional.” 

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A third issue considered in the study is the economic impact of generative AI on workers. The media discussion often assumes that AI will take away jobs, especially lower-level knowledge work. Again, that may not be the case yet.

To get a more granular picture, researchers ran all the work-related messages through a different taxonomy based on common work activities, e.g., communicating with supervisors, scheduling events, and training others. They found that 57.9 percent of work-related messages fell into two broad categories “1) obtaining, documenting, and interpreting information; and 2) making decisions, giving advice, solving problems, and thinking creatively”. In other words, people are using ChatGPT less as a replacement worker and more as an advisor and research assistant. 

Reflecting on this finding, Pfieffer comes to this conclusion.

“ChatGPT likely improves worker output by providing decision support, which is especially important in knowledge-intensive jobs where productivity is increasing in the quality of decision-making.”  

Finally, Pfieffer speculates on the impact of hallucinations. As librarians have long complained, it is easy for people to believe what AI says rather than confirm that it is true. The study does not measure the effect of wrong information on people’s productivity and decisions.

The full blog post is worth a read. You can find it on the Choice360 website.

Supporting Florida Libraries

This week I am sharing an important message from the American Library Association in support of Florida Libraries. Please consider offering your support to ensure that the Florida Library Association is able to continue its mission of connecting libraries and library staff across the state.


Imagine a Florida without libraries—no story times, no safe study spaces, no free access to books, technology, or community programs. That’s the future our colleagues at the Florida Library Association (FLA) are working hard to prevent.

FLA has been a steadfast advocate for libraries across your state, but today, they need your help. Like many organizations, FLA has faced serious financial challenges in the wake of the COVID-19 pandemic. While their recent conference in Orlando was a success, they continue to face declining membership and the loss of key funding sources, including Library Services and Technology Act grants (through the Institute of Museum and Library Services).

Yet, we remain hopeful—and they remain active. In the past year alone, FLA:

  • Successfully lobbied against the “Material Harmful to Minors” legislation
  • Secured full base funding for Public Library State Aid
  • Achieved a 25% increase in funding for library cooperatives
  • Hosted a dynamic and educational 2025 conference
  • Made membership more affordable and accessible

Now, on behalf of our friends at FLA, we’re asking for your support to keep their momentum going.

📚 Donate: Every dollar helps them continue our collective mission to support and advocate for Florida’s libraries.
📚 Join or Renew: Personal memberships are 50% off through December—there’s never been a better time to get involved.
📚 Share: Help them spread the word by forwarding this message to your colleagues, friends, and family and posting to social media.

Donate to the Florida Library Association

Your contribution will help ensure that libraries remain strong, inclusive, and essential to every Florida community. 

On behalf of their friends at ALA’s Public Policy and Advocacy office, thank you for showing up for the Florida Library Association.

Warm regards,

Lisa R. Varga, MLS
Associate Executive Director, Public Policy & Advocacy

Can ChatGPT Write a Speech Better Than a Toastmaster?

Just say you need to give an important speech, but only have a few minutes notice. Can an AI chat service bail you out?

For my upcoming Toastmasters meeting, I was challenged to write a speech titled, “AI – Friend, Foe, or Tool?” As a fun experiment, I decided to see what ChatGPT would do with this topic. Would it be honest about its limits, share it deep dark secrets, or in the end just give me an okay speech.

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On the Efficient Librarian website, I wrote an article showing the prompts and output from this process. For reference I used a free ChatGPT account, which still provided enough access for delivery of a speech, but a few limitations on its output options. The whole process took less than five minutes from start to finish.

Overall, this quick dip into the AI waters showed that for all its versatility there are still some weaknesses. For example, I asked for a 5 to 7 minutes speech, but what was provided took only four minutes to speak. Also, it ran into some issues with suggestions that in the end I couldn’t do with the free service.

To see the entire process and read my other thoughts on this AI exercise, please read the article on the Efficient Librarian website.

Take Part in the Summer Reading Challenge

It’s summertime! What are you going to read?

Libraries across the country are encouraging their members to grab an armful of books and make it a summer full of reading. For example, the Palm Beach County Library System has started the annual Summer Reading Challenge. As shared on their website:

Residents are invited to join the 2025 Summer Reading Challenge: Color Our World. Summer is a season that beckons everyone to embark on new adventures, explore faraway lands and lose themselves in the magic of stories. Where better to start your journey than at the Library!

Don’t live in Palm Beach County? Never fear! Almost all public libraries across the country engage in a summer reading program. Visit yours today to get started.

Summer reading challenges are happening at a time when many authors and researchers are highlighting the need for deep reading. An article from last October from the National Endowment of the Arts points to data showing a slump in reading for pleasure. An interview on NPR similarly discussed how Americans are reading fewer books. The effects of these trends are far reaching and still being studied. I intend to explore this topic more in future posts.

Meanwhile. I invite you to personally try to reverse this trend by signing up for your nearest summer reading program. Then pick your favorite books and enjoy the read!

The Kindness Extremist

It seems like our world is growing meaner by the day and civility is harder than ever to find. That said, there are people out there championing the cause of kindness. And one of my favorite champions has just launched his own podcast.

If you want some hard-hitting positivity in your podcast stream, then look no further than Shola Richards‘ new show, The Kindness Extremist. I’ve known Shola since 2019, and I can attest that he brings his full life experience into the message he delivers. Here’s how Shola describes his podcast.

The Kindness Extremist with Shola Richards

The Kindness Extremist with Shola Richards

In a world on fire with division, misinformation, and performative outrage, The Kindness Extremist is the calm in the chaos. Hosted by bestselling author, speaker, and CEO Shola Richards, this weekly podcast is where radical civility meets real talk. With solo episodes that are part personal story, part practical strategy, Shola goes deep on the topics no one else wants to touch—cancel culture, DEI backlash, intellectual humility, misinformation, mental health, and how to lead with empathy without losing your edge. No fluff. No fake neutrality. Just bold conversations, sharp tools, and a mission to bring humanity back to the conversation. Whether you’re a leader trying to navigate toxic workplaces, a changemaker seeking clarity in chaos, or just someone who wants to hold your values without burning bridges—this is your space. 🔥 Come for the truth bombs. Stay for the transformation. New episodes every Monday.

Download it for your weekly dose of kindness. It is available wherever you get your podcasts.

Success Tips for Virtual Meetings

It was five years ago that the world had to adjust quickly from in person meetings to computer bound conversations. During the COVID-19 pandemic, virtual meetings became a necessity. Replacing the old conference call systems with tools like Zoom or WebEx allowed for face-to-face interaction between participants across the globe. However, it also led to a lot of confusion on protocols and etiquette.

Now that we have more experience with online meetings, it is easier to identify the specific components required in order to be successful. Yet, even after all this forced experience, people still commit avoidable mistakes. Follow through on these tips and your meetings will get off to a good start.

Photo by Anna Shvets on Pexels.com
  • Platform – Ensure the virtual platform is accessible by all participants. Meetings stall quickly if someone does not have the right software loaded on their computer or phone.
  • Test the Technology – Hold a pre-meeting to test out features of the virtual platform. For example, do sound checks to ensure mics work and practice screen sharing before the session to avoid embarrassment later. Also, if special features are being used, such as polling or pushing documents, test those as well.
  • Check Camera Angles – Participants should frame themselves in the webcam before starting the meeting. Being too close to the camera, too far from it, sitting off center or having an odd angle on the camera view distracts the other participants. Be careful about back lighting to prevent shadowy conditions. Also, take heed of the background to avoid inappropriate personal items from showing up on screen. If you use a virtual background, make sure it doesn’t interfere with your own image. For example, having a green shirt on while in front of a green background.
  • Double-Check Start Times – Virtual meetings are ideal for bringing people together from across the globe. However, this means the organizers must pay closer attention to the participant’s time zones. An 8 am start time in Boston is a 5 am start time in Seattle. Do not ask participants to take part in meetings outside of their time zone’s normal business hours. Double check invitation start times to ensure they are not accidentally set up for a different time zone.
  • Camera On or Off? – For smaller meetings, having the camera on creates a sense of engagement amongst the participants. It allows for non-verbal communication, such as facial expressions or hand gestures that we normally rely on during in person meetings. For larger meetings, especially presentations, keeping audience cameras off helps participants focus on the speaker. Keeping cameras off may be needed when bandwidth is limited to prevent the system from slowing down or crashing. Participants turn their cameras on only when speaking.

Using these tips should help get a virtual meeting off to a strong start.

Libraries Make Everything Better

For those of us who are devoted library members, there is nothing more satisfying than walking into our local branch to find a book or attend an event. But have you ever wondered if everyone else entering the library feels the same way?

The New York Public Library was very interested in this question and commissioned a survey to discover the truth. And the truth was good. In an article on Literary Hub by James Folta, the results of the survey were shared.

Science has backed up what many of us have long been saying: the library rocks. A study from the New York Public Library surveyed 1,974 users on how the library makes them feel and how it affects their lives, and the results are overwhelmingly positive.

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Breaking down the survey questions, the amount of perceived benefits from the library was very impressive.

  • 92% of respondents reported feeling somewhat to very “calm / peaceful” after visiting the Library
  • 74% of respondents reported that their library use positively affects how equipped they feel to cope with the world
  • 90% of respondents reported that their Library use positively affects how much they love to learn new things
  • 88% of respondents reported that their Library use has supported their personal growth

Even more encouraging were the comments from the survey participants. Folta reports:

What I find most charming in this study are the quotes, which the researchers highlight in “Patron Voices” sections. They’re full of great little lines, like people calling the library “a touchstone” and “a place to rely on,” and that “knowing it’s there makes me feel better about my life in the city.”

What to see more results? Read the full article on the Literary Hub website.

Is AI Overrated?

Are you concerned about AI taking over the world?

Once ChatGPT hit the scene, along with hyper-realistic image generators, it seemed to the world that there was no limit to AI. Does this mean computers will take over most jobs or render thinking itself obsolete?

In a fascinating counter-point exercise, Greg Rosalsky from Planet Money on NPR listed several reasons why AI may be overrated. He starts off with a number of quick hits:

There are just so many reasons to believe AI is overrated. I could talk about the fact that productivity growth remains super disappointing. If AI were revolutionizing the economy, we would see it in the data. We’re not seeing it. I could talk about the fact that AI companies have yet to find a killer app and that perhaps the biggest application of AI could be, like, scams, misinformation and threatening democracy. I could talk about the ungodly amount of electricity it takes to power AI and how it’s raising serious concerns about its contribution to climate change. 

Photo by ThisIsEngineering on Pexels.com

Rosalsky goes on to flush out three specific reasons to doubt that AI is all it’s cracked up to be. One reason is that despite its name artificial intelligence is not really that intelligent.

When you first use something like ChatGPT, it might seem like magic. Wow, a thinking machine able to answer questions or write or generate anything in an instant. But when you look under the hood, it’s more like a magic trick. These chatbots are a fancy way of aggregating the internet and then spitting out a mishmash of what it finds.

Later, Rosalsky points out a serious legal issue with AI that needs to be resolved before it can grow further.

It’s a copycat. And perhaps the worst part of it is a good chunk of the stuff AI is copying is copyrighted, which is why there are at least 15 high-profile lawsuits against AI companies asserting copyright infringement.

To learn the other reasons by AI may be overrated, please read the rest of the article on the Planet Money website.