Don’t Fall into the “McNamara Fallacy”

The 21st Century is a time of unlimited data points! Statistics and statical analysis are available for every topic under the sun. Whether it be Sabermetrics in baseball, or detailed demographic political polling of electoral candidates, or the circulation of library books by branch location, numbers are readily available to explore any situation. However, what happens when people rely too much on the data? In that case they may fall into the “McNamara Fallacy.”

In a recent article on the Big Think website, columnist Jonny Thomson explores how we can get so caught up looking at data points that we fail to take into account the bigger picture. He names this the “McNamara Fallacy”.

The fallacy is named after Robert McNamara, the U.S. Secretary of Defense during the Vietnam War, where his over-reliance on measurable data led to several misguided strategies where considering certain human and contextual elements would have been successful.

Thomson goes on to explain why numbers are not the be all and end of analysis.

The “McNamara Fallacy” is not saying that using data is bad or that collecting as much information as you can is wasted time. It’s saying that fixating only on numbers blinds us to the rich stories and subtle details that truly shape experiences, resulting in choices that miss the heart and soul of the situation. If we spend too long looking at spreadsheets and data points, we forget to look around.

To avoid getting caught in the fallacy, Thomson offers a few options to expand one’s viewpoint. The first is digging into details.

In many companies, employee performance is measured solely by quantitative metrics like sales numbers or the number of tasks completed. While these figures provide some insight, often the important information is buried in the details. Let’s imagine two people, Jane and Jack, who need to bring in a client. Last year, Jack secured 20 and Jane 15. Good job, team! But, behind the numbers, there’s more to be seen. Jack’s clients really didn’t like him. He had a sleazy, insensitive manner that was off-putting. Within a year, most of his clients had left. Jane, on the other hand, wooed and won her clients by dint of personality. She cared about the person she met. Her clients all stayed around. So, who is the better employee?

To learn about the other strategies to avoid the fallacy, please read the rest of the article.

Tips for Staying Focused While Stressed

Are you stressed?

It is common to hear people say that we live in anxious times. Whether this stress comes from politics, relationships, or simply making ends meet, it is easy to lose focus while worrying about life. Yet if we are unable to purposely bring our attention to the important things we need to do the stress will only build. The catch then is to figure out how to focus when stressed.

Scott Young has looked into the problem and recently published an article titled 5 Tips for Staying Focused (When You’re Stressed). If you are looking for ways to help yourself move forward when things seem tough, then you will enjoy his insights. The first one is a bit philosophical. Scott suggested applying Socratic questioning to our reflexive thoughts.

Cognitive behavioral therapy (which I review in-depth here) is the gold standard for psychotherapy for anxiety disorders. A basic tenet of this therapeutic approach is that a combination of situational factors and our background beliefs triggers automatic thoughts. If you’re stressed, those thoughts often fixate on potential dangers that are out of proportion to the actual risks.

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So how do we change our thought patterns?

One way to break this cycle of anxiety spurred by reflexive thoughts is to question the content of those thoughts. Notice a thought you’re having, and give yourself some reasons it might be true and some reasons it may not be. Ask yourself if you think it’s 100% true, 0% true, or somewhere in-between.

Questioning our reflexive thoughts can help stop irrational behaviors we often fail to interrogate. 

Learn the other four ways to stay focused while stressed by reading the rest of Scott’s article.

Overcoming the Forgetting Curve

Take a moment to remember the last time you attended a seminar or training class. Whether it was last week or a month ago, I am guessing that unless you took extensive notes most of the information from the class is now forgotten. Does that mean you are a bad student or have a faulty memory? No, it just means you are on the downward slope of the Forgetting Curve.

Lindsey Ellefson, editor for the website Lifehacker, wrote an article that shared ways to overcome the Forgetting Curve. First, she described what is meant by this phenomenon.

It seems like common sense that the longer you go without retrieving a memory, the harder it is to retrieve—but it wasn’t always one of those things we simply knew to be true. In the 1880s, German psychologist Hermann Ebbinghaus studied the phenomenon and published his findings, giving the world the Ebbinghaus Forgetting Curve. The curve is a simple graphic demonstrating how information is lost over time, but it proved that time-related forgetting is real (and has been reaffirmed by further study since).

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Is it inevitable to forget? Not entirely. There are specific practices that can be done to overcome the Forgetting Curve. The first is a simple approach called Spaced Repetition.

Basically, you need to study the material multiple times, giving yourself space between each review. The amount of time you go without studying the material depends largely on how well you’re already remembering it, which means the longer you review, the longer the periods between each review should be. Reviewing your class notes for a difficult class should be done more frequently than reviewing the notes for a class where you really get the concepts, for instance.

To learn more about ways to overcome the Forgetting Curve, please read the rest of the article on the Lifehacker website.

The Creative Power of Procrastination

Have you ever put off doing something important?

There is a natural tendency to procrastinate even on things that we ostensively want to do, including creative projects. While most people view procrastination as a vice, what if there is actually benefit to gain from delaying?

In a recent post on his blog, Tiago Forte explores this topic by diving into the creative power of procrastination. To begin his argument, he first explains the origin of delaying work.

Procrastination stems from our urge to flee the discomfort of an unwanted task. In the brain, this plays out as a war between our logical prefrontal cortex — responsible for decision-making — and our hasty, pleasure-seeking limbic system. When the limbic system wins, we rebel against the undesirable task and choose the temporary dopamine hit of procrastination instead. 

Tiago believes that our creative endeavors can benefit from a little bit of procrastination. In order to reap this advantage, it is first important to reframe our guilt around it.

Shame is a common emotion when people procrastinate, but self-blame can sap your ability to be creative. Instead, build the habit of being compassionate to yourself when you procrastinate. The process of resetting how you think about procrastination takes time and effort, as you’re attempting to form new neural pathways — but by continually refocusing your thoughts on compassion, blame will cease to be the default emotion. 

When you feel the itch to abandon a task, observe the warring forces in your brain. You’re starting to procrastinate, and that’s OK because you’re about to maximize the benefits through active procrastination.  

He then proceeds to recommend specific strategies to maximize the benefits of procrastination. One of them is to bring structure to it.

If you have multiple projects, you can delay one by working on the other. Philosopher John Perry calls this structured procrastination, and it allows you to give in to the delicious feeling of avoiding your intended task while you make progress on something else. You might even find unexpected touchpoints: switching between different projects, aka “slow-motion multitasking,” is how some of the world’s greatest innovators sharpened their multidisciplinary ideas. 

To learn more about to turn procrastination into a creative advantage, please read the rest of his blog post.

Avoiding Burnout

Do you find yourself constantly thinking about problems at work? Do you answer emails late into the evening? On vacations can you unplug yourself even for a day or two?

If you answered yes to any of these questions, you are a candidate for burnout. In his most recent newsletter author and speaker Shola Richards addressed what burnout is and how it happens.

Burnout, by definition, is the state of emotional, physical and mental exhaustion caused by excessive and prolonged stress.

In fact, in 2019, the World Health Organization recognized burnout as an official medical diagnosis.

My hope is that this distinction will continue to help remove some of the stigma around burnout. 

Constant working is a sure recipe for burnout. Beyond taking meaningful breaks throughout the day, are there other ways to avoid burnout? In his newsletter, Shola suggests three specific ways. First is consistent self-care.

I cannot say enough about the importance of having a consistent self-care routine. It could be daily meditation, taking a walk outside, journaling, curling up with your favorite novel, going to therapy, listening to a podcast and/or TED Talk, getting eight hours of sleep, hanging out with loved ones, or taking a much-needed break from watching cable news and/or from social media. As long as it’s bringing you joy and it doesn’t hurt you or anyone else, please keep doing it consistently.

Second is to set boundaries. If everyone is pushing to have your attention, that prevents you from giving attention to the things that lift you up. Some people live this way because they are afraid of how others will view them. One profound sentence from Shola demonstrates the error in this way of thinking.

And remember, the only people who will be upset with you for enforcing your boundaries are the people who benefited from you not having any boundaries in the first place.

Third, he suggests paying close attention to the company you keep. The truth is that some people lift you up while others drain you. The simple equation is to be more around the former far more often than the latter.

The best gift that you can give yourself is to separate yourself from the drama-addicted people in your life, as much as possible. Is it always easy to do this? No, but when it comes to living a positive life, it’s not always about doing what’s easy–it’s about doing what’s necessary. And avoiding burnout is possibly one of the most necessary pursuits on earth for your overall health and sanity (especially now). 

To tap into Shola’s weekly insights, please sign up for his newsletter and visit his website.

Things Great Leaders Do Differently

Developing leadership skills is a lifetime commitment. While anyone can be placed in a leadership position, it takes practice and a bit of talent to excel at it. Therefore, it can be helpful to study the habits and techniques of great leaders to see how they operate.

Author Kevin Kruse was able to do that and published his findings in an article on the Forbes website entitled 10 Surprising Things Successful Leaders Do Differently. The first discovery on the list seems to flip a popular piece of advice on its head: Close the Open Door Policy.

Open door policies are passive ways to facilitate communication and do more harm than good. They make deep work and strategic thinking virtually impossible for the manager. Worse, research shows that half of all employees won’t go through the open door with problems or ideas because they fear repercussions. It’s time to close your door and open your calendar. Recurring, weekly one-on-one meetings are a far better way to proactively facilitate communication, and pre-scheduled “office hours.”

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Another common perception that Kruse challenges is the idea of treating everyone the same. Instead, he believes that great leaders have favorites and treat them differently.

In a misguided attempt to be impartial and fair, too many managers treat all their team members the same. But it turns out that’s the most unfair thing we can do to people. And it’s the fastest way for you to lose top talent. Instead of treating everyone alike, you need to learn to individualize your leadership approach. You need to take the time to understand each of our team members when it comes to their: talent, experience, attitudes, strengths and goals. Then you play favorites, not based on who you like better, but based on who’s earned it.

To learn the other eight surprising things that successful leaders do differently, read the article on the Forbes website.

A Downside to Efficiency?

One might think that having a website called the Efficient Librarian would mean that I am all in for efficiency. To an extent, that is true. Most of the time it makes sense to find the simplest way to complete tasks to save time and energy. For example, making a habit of the Two Minute Rule makes sense to move forward on quick tasks as soon as they show up.

However, there are situations in which efficiency has a downside. Too often we get locked into one way of thinking. This leads to doing things efficiently but never questioning why they are being done in the first place! For example, several years back I learned that my library system was compiling a very specific quarterly statistics report. When asked what we did with the numbers, the reply was that the final report was being placed in a drawer and never used. In the past there might have been a purpose, but it no longer applied. I immediately told them to stop compiling this report and everyone was relived.

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Additionally, efficiency can be the enemy of experimentation. If new ideas and approaches are needed, doing the old ways more effectively is worthless. Therefore, it is helpful to regularly take time to reflect on our systems. Asking the following questions may provide insight:

  • Why are we doing this?
  • What value does this produce?
  • Is there something else we could be doing instead that would be more valuable?

Even if the task remains valuable, there may be better ways of doing it, either through technology or a newly discovered best practice. Changing over to a different approach will be less efficient while it is implemented. However, the savings over time as the new approach sinks in reaps benefits.

For example, a dozen years ago my library system went all in on self-check and self-return technology. Staff definitely had a learning curve in understanding the new systems and teaching the public how to effectively use them. However, time savings for staff along with fewer repetitive stress injuries made the transition worthwhile. In fact, it did not take long for staff members to openly wonder why we didn’t make the switch sooner!

For homework, take time this week to look at one of your systems or tasks. Ask the questions above to determine if it is useful to continue doing it. You might be surprised by the results!

Celebrating Small Wins

When was the last time you celebrated a small win?

Oftentimes we save our acknowledgement of success for big ticket items such as completing major projects or winning significant awards. For leaders, it is easy to dismiss small wins as simply our employees doing their jobs. Yet it is important to highlight success as it shows up in the moment in order to keep people excited and on task.

In a recent article on the Fast Company website, Ashley Cooksley, CEO North America of The Social Element made a strong case for celebrating small wins. This is especially true for rough fiscal times.

As business leaders, it’s easy to forget about the small things our teams do every day to keep the company moving forward. We face major challenges on a daily basis—and it’s fair to say that not every business ended last year on a high note financially. Budgets have been squeezed, and companies have been given a nearly impossible task of consolidating third-party partners while also finding efficiencies.

As leaders, we feel this pressure while doing as much as we can to shield our teams. This means we’re often tasked with finding moments worth celebrating, even when faced with some of the business’s largest challenges.

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When celebrating these small wins, it is helpful to understand the motivations of team members and what they appreciate.

First, you must understand your employees enough to discover what truly drives and inspires them, and then acknowledge and celebrate their accomplishments accordingly. Tools like the DiSC personality test can help you grasp what motivates each individual as well as what brings them joy.

Some people seek titles, recognition, and visibility for their exceptional work within the company. Promotions even with a minimal pay increase can send the signal that you acknowledge their contributions, and importantly, that others will also notice their achievements. Meaningful shout-outs in front of the department or to the company will go a long way toward demonstrating that they’ve been seen and valued.

To learn more about how to honor small wins, please read the rest of the article.

Einstein’s 7 Rules for a Better Life

E=MC2

The most famous equation in all of physics was developed by arguably the best-known scientist ever, Albert Einstein. While that equation had to do with calculating energy, Einstein was not just a student of theoretical physics, but also a great study of how to live a good life.

In a recent article on The Big Think, Ethan Siegel explores Einstein’s 7 Rules for a Better Life. Taken from a recent biography on the great scientist, Siegel shares life lessons which served Einstein well. For example, take Rule #3, Have a Puzzle Mindset.

Einstein was pretty much the prototype individual for someone who viewed every difficulty he faced as a puzzle to be solved: in physics and beyond.

Consider his oft-misunderstood but most famous quote, “Imagination is more important than knowledge.” While many people had looked at the puzzle of objects moving near the speed of light before — including other geniuses like FitzGerald, Maxwell, Lorentz, and Poincaré — it was Einstein’s unique perspective that allowed him to approach that problem in a way that led him to the revolution of special relativity. With a flexible, non-rigid worldview, Einstein would easily challenge assumptions that others couldn’t move past, allowing him to conceive of ideas that others would unceremoniously reject out-of-hand.

Rule #4 carried on this thought by sharing the advice to: Think deeply, both long and hard, about things that truly fascinate you.

Over the course of his long life, Einstein received many letters: from those who knew him well to perfect strangers. When one such letter arrived on Einstein’s desk in 1946, asking the genius what they should do with their life, the response was as astute as it was compassionate. “The main thing is this. If you have come across a question that interests you deeply, stick to it for years and do never try to content yourself with the solution of superficial problems promising relatively easy success.”

Learn about the remaining five rules by clicking over the The Big Think website.